Privacy Policy

Welcome to Healtine (“we,” “our,” or “us”). We value your privacy and are committed to
protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard
your information when you visit www.healtine.com, make a purchase, or interact with our
services.

1. Information We Collect

We collect information to process your orders, improve our services, and provide a secure shopping experience.

a) Personal Information

When you place an order or create an account, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party payment gateways)

b) Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Cookies and tracking data

c) Communication Information

If you contact us via email, WhatsApp, or website forms, we may store that communication to assist you better
and maintain records.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

✔ Order Processing

• Processing and delivering your orders
• Sending order confirmations, shipping updates, and alerts

✔ Customer Support

• Responding to your queries, requests, or complaints
• Providing after-sales support

✔ Website Improvement & Analytics

• Understanding how users interact with our website
• Improving performance, layout, and user experience

✔ Marketing & Communication (Optional)

• Sending promotional emails, offers, and updates (only if you opt in)
• You can unsubscribe from marketing communications at any time

✔ Security & Fraud Prevention

• Detecting and preventing fraudulent or unauthorized activities
• Ensuring the security of our website and users

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your information only with trusted third parties that help us operate our business:

• Logistics & Courier Partners: To deliver your orders to your address.
• Payment Gateways: To securely process your online payments.
• IT & Hosting Providers: To host and maintain our website and systems.
• Legal or Regulatory Authorities: Only when required by law or for legal compliance.

These partners are required to protect your information and use it only for the services they provide on our
behalf.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website
performance.

• Remembering your preferences and cart items
• Providing a smoother and faster browsing experience
• Understanding how visitors use our website

You can manage or disable cookies through your browser settings. However, some parts of the website may not
function properly if cookies are disabled.

5. Data Protection & Security

We use industry-standard security measures to protect your data, including:

• Secure Sockets Layer (SSL) encryption
• Encrypted payment processing through trusted gateways
• Secure servers and restricted access
• Regular security checks where necessary

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We are
committed to maintaining a high level of security and privacy.

6. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you
• Correct or update your personal information
• Request deletion of your personal data, subject to legal and accounting requirements
• Opt out of marketing communications at any time

To exercise any of these rights, please write to us at
support@healtine.com.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill your orders and provide services
• Comply with legal, tax, and regulatory obligations
• Resolve disputes and enforce our agreements

Certain transaction and invoice details may be stored for a longer duration as required by law (for example, GST
and accounting purposes).

8. Children’s Privacy

Our website and products are not directed to children under the age of 13. We do not knowingly collect personal
data from children. If you believe that a child has provided us with personal information, please contact us so
we can delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content,
or policies of these external sites. We encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory,
or operational reasons. Any updates will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after any changes signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can
reach us using the details below: